Warranty

Unicorn Group Australia, trading as Unicorn Transport Equipment (UTE) warrants that their Unicorn and Boxer Aluminium and Steel Tray Bodies and Unicorn manufactured accessory products are guaranteed against defects in material or workmanship causing failure, under normal working conditions, for:

Unicorn Trays - three years from date of supply.
Boxer Trays - 12 months from date of supply.
Unicorn Manufactured Products - 12 months from date of supply.

UTE confirms that the warranty is limited to repair or replacement only and that any claim made is at UTE’s sole discretion.

The warranty does not cover wear and tear of the product, accidental or malicious damage, or damaged caused by exceeding safe load or tow ratings and or use of improper cleaning products or incorrect fitment to vehicle by someone other than UTE.

Subject to any statutory provisions to the contrary, this warranty does not extend to cover any other consequential loss either directly or indirectly due to malfunction of the Product after the Customer takes delivery of the Product.

All transportation charges incurred in returning a defective Product, or any of its component parts, to UTE for repair or inspection, and the cost of returning them to the Customer must be paid by the Customer.

All UTE Tray Bodies are built and fitted according to the ADR National Vehicle Standards, Bulletin No.6.

Where the tray body meets and is in accordance with the standard, UTE cannot take any responsibility for any partial obstruction of the side rear view mirror visibility. If the dealer or customer is of the opinion that the existing mirrors are insufficient, then it is their responsibility to organize and fit an alternative.

Fitment of a tray body may alter the ride and handling performance of the vehicle. UTE accepts no responsibility for a change in vehicle ride, handling or performance, including safety ratings and features, resulting from fitment of a tray body or accessorie.

Where a cab roof protection bar is fitted to a tray, UTE disclaims all responsibility as to the possibility of the bar creating wind noise. Where possible, UTE endeavours to warn customers prior to purchase, of this problem. As the problem varies according to the vehicle shape, no universal solution has been found, though every endeavour has been made to reduce the likelihood of it occurring.

Warranty on any items or accessories, not manufactured by UTE, or supplied by a third party, is limited to whatever is given or implied by the original manufacturer.

No guarantee is given or implied on any tool box as to its ability to prevent theft of equipment stored therein. The purchaser makes the decision based on his/her judgement as to which is best suited to the job on hand.

No warranty is given on staining or chafing of the tray surfaces caused from fitment of a Tonneau Cover or Rubber Tray Mat. It is the customer’s responsibility to ensure these accessories are removed allowing the tray to dry after wet weather or cleaning.

Warranty on Tonneau covers is limited to 12 months on cover fabric. No warranty is given or implied on shock cord as it is a wearing part.

No warranty is given on the surface finish of Polished Aluminium or Chrome Plating against weathering or staining.

Due to the nature of timber, no warranty will be offered against warping, swelling and splitting. It is the responsibility of the customer to ensure timber floors are regularly maintained and coated with Linseed Oil or similar suitable timber treatment product.

Painting and Powder Coating is of a normal commercial standard and colour variations may occur. The warranty on painted or Powder Coated surfaces is 12 months and does not cover any discolouration, stone chips, chemicals or sealants, salt spray, industrial fallout, animal droppings, general ageing or misuse.

Where a longer than standard tray body and/or a TUK AWAY Drawer is fitted, UTE disclaims all responsibility as to any vehicle manufacturer warranty implications and/or the compatibility with a Towbar. Where possible, we endeavour to warn customers prior to purchase of this problem but it is the customer’s responsibility to investigate these issues.

All warranty claims must be made in writing and be accompanied by proof of purchase.

CLAIMS & DISCREPANCIES: Any claims or discrepancies alleging the goods are not in accordance with the quote and/or contract must be made in writing within seven (7) days of the completion of the job, otherwise the goods shall be deemed to be in all respects in accordance with the contract.

 

 

Trans National Group